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Terms and Conditions

PRICES

Prices are F.O.B. Livermore, California unless otherwise noted. Prices are subject to change without notice. All prices listed are in U.S. Dollars. Prices do not include shipping, special packaging or handling charges.

SPECIAL ORDER FEES

Contact Customer Service for pricing. Please note that special orders cannot be cancelled and are non-returnable.

STONE/TECHSTONE™ TOP OR BACKSPLASHES

Any stone top or backsplash must be accompanied by a vanity or extra charges will be applied. Contact Customer Service for pricing.

ORDER POLICY

Fax orders are the best way to send in your order. All orders must be submitted in writing by including a purchase order number, job or customer name, and promotion code on the order where necessary. An Order Confirmation will be sent out within 24 hours by fax or e-mail.

CREDIT APPROVAL

Acceptance of orders, shipments, deliveries and performance of work shall at all times be subject to the approval of Ronbow's credit department.

Ronbow may at any time decline an order or decline to make any shipment or delivery or perform any work except upon receipt of payment, or security, or upon terms and conditions satisfactory to such department.

TERMS OF PAYMENT

The cash payment terms, if any, will be set forth on the face of the sales order confirmation or invoice. Terms are Net 30 days from date of invoice or 2%, 10 days if qualify (payments made within 10 days from date of invoice receive a 2% discount). Past due accounts are subject to 1.5% monthly interest charge on any unpaid balance.

CODE COMPLIANCE

Ronbow makes no representation that its products comply with any or all local building or plumbing codes. It is the Buyer’s responsibility for determining local code compliance.

OPEN & CLOSE ACCOUNT

Ronbow reserves the right to change dealer level or remove the dealer from its status as an authorized Ronbow dealer. Ronbow further reserves the right to open or close any account at any time.

CANCELLATION

Orders for modified, special order, or custom product, as well as those not listed in current list price books may not be cancelled or returned. Orders for all other products in current list price books must be cancelled in writing prior to shipment.

DAMAGE IN TRANSIT/SHORTAGE

Every reasonable precaution is taken against breakage or other damage in transit. Seller’s risk of loss ceases at the time the goods are placed at Buyer’s disposal. Buyer assumes responsibility for all merchandise received in original condition upon delivery. It is the Buyer’s responsibility to inspect products upon delivery for transit damage and/or shortage.

If damage or shortage is detected, it should be duly noted on the Bill of Lading before signing for merchandise. Report all damages as soon as possible, not to exceed 7 days. All claims of lost or damaged merchandise due to shipping must be made to the carrier.